Computer User Support Specialists pay in the United States

Goes furthest in District of Columbia
·Computer and Mathematical·
717k jobs
Biggest filer Amazon Web Services, Inc.14 certified filings on public record
$29.74/hr median
717,190 employed
-4% to 2035
43% AI exposure
Some college, no degree
54 states reported
and more...

What this work is

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Where the money actually goes furthest

District of Columbia pays the most both before and after cost of living — $80,950, worth $73,657 once local prices are counted.

Pay by state

54 states and territories publish a median for this occupation. Switch the ranking to see how much the order changes.

Adjusted for what things cost in that state.

Median pay for Computer User Support Specialists by state, ranked by what it is worth locally
StateHourlyAnnualWorth locallyAfter state taxJobs
District of Columbia$38.92/hr$80,950$73,657$76,9103,140
California$38.25/hr$79,570$71,865$76,14274,490
Massachusetts$36.09/hr$75,070$70,981$71,31617,570
Washington$36.17/hr$75,220$70,292$75,22021,860
Wyoming$31.30/hr$65,100$70,234$65,100790
Colorado$34.57/hr$71,900$69,771$69,46416,740
North Dakota$29.48/hr$61,310$68,918$61,3101,400
Connecticut$33.76/hr$70,210$67,763$67,0989,300
Nebraska$29.25/hr$60,830$67,513$58,5766,380
New York$34.89/hr$72,560$67,234$69,17439,100
Iowa$28.27/hr$58,810$67,012$57,1306,140
Missouri$28.74/hr$59,770$65,811$57,81713,510
Minnesota$30.59/hr$63,630$64,520$60,76615,320
Ohio$28.71/hr$59,720$64,374$58,79422,370
Vermont$30.30/hr$63,030$64,342$60,8071,630
Virginia$31.27/hr$65,040$64,332$62,04620,910
Kentucky$27.81/hr$57,850$64,163$55,6629,460
North Carolina$28.90/hr$60,120$63,733$58,10623,100
Georgia$29.06/hr$60,440$62,768$57,92525,980
Maine$29.28/hr$60,890$62,740$58,0202,810
Wisconsin$28.27/hr$58,810$62,497$56,79012,400
Kansas$27.00/hr$56,150$62,340$53,3056,780
Delaware$29.89/hr$62,160$62,278$59,2761,890
Idaho$28.45/hr$59,170$61,964$56,8073,650
West Virginia$26.61/hr$55,350$61,843$53,5022,250
Utah$29.38/hr$61,110$61,814$58,32911,120
Montana$28.11/hr$58,460$61,764$56,1251,640
Maryland$31.13/hr$64,750$61,690$61,85512,200
Alaska$30.34/hr$63,110$61,654$63,110950
Texas$28.60/hr$59,490$61,291$59,49072,030
Rhode Island$30.05/hr$62,510$61,116$60,5611,780
Arizona$29.53/hr$61,410$60,995$60,23918,780
Tennessee$26.92/hr$55,990$60,944$55,99011,920
Oregon$30.21/hr$62,840$60,797$57,8828,850
Indiana$27.17/hr$56,510$60,548$54,84413,540
Pennsylvania$28.21/hr$58,670$60,131$56,86830,560
Mississippi$25.11/hr$52,230$60,069$50,0333,830
Illinois$28.78/hr$59,860$59,883$57,03426,060
Louisiana$25.21/hr$52,440$59,449$51,2414,780
New Jersey$31.00/hr$64,470$59,250$62,40018,200
Oklahoma$25.02/hr$52,040$59,244$50,0589,600
Michigan$27.04/hr$56,240$58,449$54,08722,090
New Hampshire$29.16/hr$60,660$58,231$60,6603,910
Nevada$27.82/hr$57,870$57,881$57,8706,560
New Mexico$25.62/hr$53,280$57,781$51,7813,290
Florida$28.24/hr$58,740$56,803$58,74051,220
Alabama$23.86/hr$49,630$55,877$47,3387,360
South Carolina$25.04/hr$52,080$55,552$50,4339,880
South Dakota$23.20/hr$48,260$54,475$48,2601,240
Arkansas$22.29/hr$46,360$53,324$44,7284,390
Hawaii$27.29/hr$56,760$51,623$53,8892,440
Virgin Islands$24.25/hr$50,430Not publishedNot published90
Guam$18.01/hr$37,460Not publishedNot published220
Puerto Rico$17.43/hr$36,250Not publishedNot published5,760

National median for comparison: $61,860. “Worth locally” divides pay by the area’s price level, so a figure above the headline means money goes further there than the US average.

$61,860/year

$29.74/hr an hour, national median

Across the states

$28,950$101,780

25th to 75th percentile, lowest and highest state

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How much of this job could software do?

43%Moderate exposure
Hands, places, peopleLanguage and information

The two methods broadly agree.

Method 1 — ability mix52%

Cognitive share of O*NET ability importance (element families 1.A.1–1.A.4), O*NET 31.0

Method 2 — task content34%

Importance-weighted share of O*NET tasks classed as language or information work, O*NET 31.0

What this does and does not mean

Exposure means a model could plausibly do a meaningful share of the tasks in this job. It is not a forecast that the job disappears, and it says nothing about whether any employer will actually automate it.

For what the labour market expects, the Bureau of Labor Statistics projects employment in this occupation to change by -4% between 2025 and 2035, with about 39,700 openings a year.

Which parts are exposed

  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Amber marks language and information work. Green marks tasks that need a person in a place.

What named employers said they would pay

From certified US Department of Labor visa filings. These are wages employers committed to for sponsored roles — not company-wide averages, and not necessarily what everyone in the job earns. Cells with fewer than three filings are withheld so no individual’s pay is identifiable.

EmployerRole as filedState25thMedian75thFilings
Amazon Web Services, Inc.Support Engineer I-ExternalTX$86,880$89,040$102,97514
Amazon Web Services, Inc.Support Engineer I-ExternalVA$86,880$107,100$118,5005
Aesthetic Record LLCAccount ManagerTX$65,000$65,000$68,7504
22nd Century Technologies, Inc.IT Support SpecialistVA$52,478$52,478$55,8474
Amazon Web Services, Inc.Support Engineer I-ExternalWA$85,000$90,000$100,7504
Diversified Gas & Oil CorporationScada AnalystAL$61,869$62,100$62,1003
Copado, Inc.DevOps Support EngineerLA$75,000$75,000$75,0003
AR INFOTEK SOLUTIONS LLCNETWORK ADMINISTRATORTX$53,203$53,583$54,4533
Cotiviti, Inc.Sr. Operations EngineerWA$109,358$114,492$141,8403

Where computer user support specialists move next

Occupations that share most of this one’s skills, with the pay difference and the change in AI exposure.

Location

San Diego, CA, United States of America (SAN-San Diego Intl.)

Photograph by Godfrey Atima.